Terms of Service

By accessing, browsing, or using the Wudo Feed Optimizer platform (“the Service”), operated by Wudo S.R.L. (“Wudo”, “we”, “us”, or “our”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must immediately discontinue use of the Service.

These Terms constitute a legally binding agreement between you and Wudo. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

We reserve the right to modify, amend, or update these Terms at any time. Material changes will be communicated via email or through the Service at least thirty (30) days before they take effect. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

Wudo provides an AI-powered eCommerce product feed optimization platform. The Service includes, but is not limited to:

• AI-driven product title and description optimization
• SEO-optimized blog content generation and publishing
• Ideal Customer Profile (ICP) analysis
• Agentic web research for content creation
• AI-generated images for blog posts
• Visual quality assurance and self-healing content monitoring
• A/B testing with automatic winner selection (when available)
• Seasonal and trend-based optimization (when available)
• Multi-channel feed management and synchronization
• Integration with third-party eCommerce platforms (Shopify, WooCommerce, WordPress)
• REST API and webhook access

The specific features available to you depend on your subscription tier. Features marked as “Coming Soon” are under active development and may be made available at our sole discretion, without obligation to deliver by any specific date.

We reserve the right to modify, update, or discontinue any feature of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

To access certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information to keep it accurate
• Maintain the confidentiality of your password and API keys
• Accept full responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account or security breach
• Not create more than one account per person unless explicitly authorized

You must be at least eighteen (18) years of age to create an account. Business accounts must be created by authorized representatives of the business entity. We reserve the right to suspend or terminate accounts that we reasonably believe contain inaccurate information or are being used in violation of these Terms.

The Service uses artificial intelligence models to generate, optimize, and modify content including product titles, descriptions, blog posts, and images. You acknowledge and agree that:

• AI-generated content is provided on an "as-is" basis. We make no representations or warranties regarding the accuracy, completeness, quality, originality, or suitability of any AI-generated content.
• You are solely responsible for reviewing, editing, and approving all AI-generated content before publishing or using it in any commercial context.
• AI-generated content may contain errors, inaccuracies, or content that does not meet your expectations. We do not guarantee any specific outcome, ranking improvement, click-through rate increase, or sales improvement.
• AI-generated images are created using third-party AI models and may not be unique. You are responsible for verifying that generated images do not infringe on third-party intellectual property rights.
• We do not guarantee that AI-generated content will be free from plagiarism, copyright infringement, or factual errors. You should verify all factual claims independently.
• The quality and style of AI-generated content may vary and is dependent on the AI models available at the time of generation.

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select. All fees are stated in EUR and exclude applicable taxes, levies, or duties imposed by taxing authorities.

• Prices are displayed in EUR. You are responsible for any applicable taxes.
• We reserve the right to change subscription prices at any time with at least thirty (30) days prior written notice. Price changes will take effect at the start of your next billing cycle following the notice period.
• Failed payments may result in immediate suspension of your access to the Service. Repeated payment failures may result in account termination.
• Credits included in your subscription are added to your account balance each billing cycle. Credits accumulate and do not expire. Credits are non-transferable between accounts.
• When upgrading your subscription tier, you gain immediate access to the new tier's features and credit allocation. When downgrading, the change takes effect at the start of your next billing cycle, and your existing credit balance carries forward.
• Additional credit packs may be purchased separately. Purchased credits never expire and are non-refundable.
• Refunds are not available except as required by applicable law. If you believe you have been charged in error, contact us within thirty (30) days of the charge.

Enterprise customers may have custom payment terms as specified in their individual service agreement, which shall take precedence over these general Terms where applicable.

Your Content: You retain all ownership rights to the product data, images, descriptions, and other content you provide to the Service (“Your Content”). By using the Service, you grant Wudo a limited, non-exclusive, worldwide license to process, modify, and store Your Content solely for the purpose of providing the Service to you.

AI-Generated Content: Content generated by our AI tools based on Your Content is owned by you, subject to any applicable third-party AI model terms. We do not claim ownership of AI-generated content produced for your account.

Our Service: The Wudo platform, including its design, code, algorithms, user interface, documentation, and branding, is the intellectual property of Wudo S.R.L. and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

Feedback: If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant Wudo a perpetual, irrevocable, non-exclusive, royalty-free license to use such Feedback for any purpose, including improving the Service.

Your product data, blog content, and account information are stored on secure servers located within the European Union. We process your data in accordance with our Privacy Policy, which forms part of these Terms.

AI processing may involve transmitting your data to third-party AI model providers (such as Google Gemini). These providers process your data solely for the purpose of generating content and do not retain your data beyond what is necessary for processing. By using the Service, you consent to this data processing.

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials and API keys.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable local, national, or international laws or regulations
• Infringe on the intellectual property rights of any third party
• Transmit malware, viruses, or any other harmful code through the Service
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Use automated scripts, bots, or tools to abuse the Service beyond its intended use
• Resell, redistribute, or sublicense the Service without our prior written consent
• Use the Service to generate content that is illegal, defamatory, obscene, or harmful
• Circumvent or attempt to circumvent any usage limits, rate limits, or credit restrictions
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service in a manner that could damage, disable, or impair the Service

Violation of these acceptable use provisions may result in immediate suspension or termination of your account, without refund. See our Acceptable Use Policy for complete details.

The Service integrates with third-party platforms and services including, but not limited to, Shopify, WooCommerce, WordPress, and various AI model providers. These integrations are subject to the following:

• Third-party services are governed by their own terms of service and privacy policies. We are not responsible for the practices or policies of third-party services.
• We do not guarantee the availability, reliability, or compatibility of third-party integrations. Changes to third-party APIs may affect the functionality of the Service.
• You are responsible for maintaining valid credentials and authorizations for connected third-party accounts.
• We are not liable for any loss or damage resulting from actions taken by third-party services on your data or accounts.

We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Service will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, reliability, or completeness of AI-generated content
• Any warranty that the Service will meet your specific requirements or expectations
• Any warranty that defects in the Service will be corrected
• Any warranty regarding the results that may be obtained from the use of the Service

Specifically, we do not guarantee any improvement in search engine rankings, click-through rates, conversion rates, sales figures, or any other business metric as a result of using the Service. Past performance of the Service for other users does not guarantee similar results for you.

No advice or information, whether oral or written, obtained from Wudo or through the Service shall create any warranty not expressly stated in these Terms.

Including without limitation:

• Loss of profits, revenue, or business opportunities
• Loss of data or data corruption
• Business interruption or downtime
• Loss of goodwill or reputation
• Cost of procurement of substitute goods or services
• Any other intangible losses

In any event, our total aggregate liability to you for all claims arising out of or related to your use of the Service shall not exceed the total amount you have paid to Wudo in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Wudo and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any content you publish or distribute using the Service
• Any claim that content generated through the Service caused damage to a third party

This indemnification obligation will survive the termination of these Terms and your use of the Service.

Termination by You: You may cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period. No refunds will be issued for the remaining portion of the billing period.

Termination by Us: We may suspend or terminate your account immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You engage in fraudulent or illegal activity
• You fail to pay applicable fees after reasonable notice
• We are required to do so by law or regulation
• We discontinue the Service (with reasonable notice)

Effect of Termination: Upon termination, your right to use the Service will immediately cease. Your data will be retained for thirty (30) days following termination, during which you may request an export. After this period, your data will be permanently and irreversibly deleted from our systems. Credits remaining in your account at the time of termination are non-refundable.

Wudo shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, civil unrest, pandemics, power failures, internet outages, failures of third-party service providers, and changes to third-party AI model availability or pricing.

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of Dublin, Ireland, at Wudo's election. You consent to the exclusive jurisdiction of these courts for any actions not subject to arbitration.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Wudo regarding the use of the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.

No waiver by Wudo of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Wudo to exercise a right or require performance of an obligation under these Terms shall not affect our ability to exercise such right or require such performance at any time thereafter.

For questions, concerns, or complaints about these Terms of Service, please contact us:

We will make reasonable efforts to respond to all inquiries within five (5) business days.